Checkout Process

 

1. Check your shopping cart:

Check over the items listed in your shopping cart. You have the option of adding or deleting the items listed by changing the item quantity and clicking Update. Once all of the items you wish to purchase are listed in your shopping cart, you're ready to begin the checkout process.

 

2. Payment

Confirm your order and get ready to pay. Currently, Paypal and bank transfer are available worldwide. Another payment method would be added in the future.

 

3. Confirmation

Our customer service executive will contact you within 1 business day to confirm your order and advise you for the payment and shipping details through email.

 

Shipping

 

Shipping is not included for purchase under HKD10,000.

You should verify and edit all of your shipping, billing and payment information, including:

• Shipping address

• Shipping carrier

• Shipping notes

• Billing address

• Payment type

• Additional order information and any custom checkout fields you collect

You may also view the contents of your cart and a preliminary total cost (without tax). 

 

Returns & Refunds

 

Within 7 days after the goods are received, you can request for the refund through email and return the products to us after the refund application is confirmed. 

 

Protect Turquoise Jewelry

Please refer to blog post: https://www.thenaturalturquoise.com/blog-1/turquoise-jewelry-protection-guide

 

 

If you have any problem with our checkout, payment, shipment and return policies, Please feel free to contact us:

 

Room 812, 8/F, Fu Hang Industrial Building, 1 Hok Yuen Street East, Hung Hom, Kowloon, Hong Kong

email: turquoise@gleam.corp.com.hk

Tel: (852) 2723 2351

Whatsapp: (852) 9740 4971 (24 hours service)